Additional Information

If you need any further information about our service, test results, appointments, your privacy, and a range of other topics, please look below. If you require any information that is not available on this website, please don't hesitate to call us.

General Information

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Business Hours

Monday: 8:30am - 2pm

Wednesday: 8:30am - 2pm

Saturday: 8:30am - 3pm


*Hours are subject to change

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Languages Spoken

English, Hindi

If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.
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Appointments

Please make an appointment to see of our doctors, you can do this by:

 

 

Every effort will be made to accommodate your preferred time and GP Emergencies will always be given priority. 


When you book your appointment, feel free to provide any additional information that may assist us in determining if your consultation is urgent, so that we can best prioritise your needs.


Longer consultation times are available (if you require to discuss multiple issues in a consultation), so please ask our receptionists if you require some extra time. 

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Telephone Calls

You can contact your doctor by ringing during surgery hours. It is preferable that you attend for consultations, but exceptions can be made for over the phone consultations. Emergency calls will always be put straight through to the doctor.
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House Calls

We can arrange to visit you for urgent cases. Please ring (02) 9670 1676 or (02) 9670 2937. Please note that home visits are at the discretion of doctors and for patients of our practice only and are not bulked billed.
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Customer Feedback and Complaint Resolution

If you have any feedback for us, questions, a problem with your health care or have had a negative experience when visiting our Practice, we would like to know. All complaints are taken seriously, and you can remain anonymous if you wish.

For any feedback or if you would like to express a specific concern, please email manager@stclairmedicalpractice.com and we will give your concern full consideration and provide a full response.  If you have any complaint which may not be resolved within the practice, you can contact the Health Care Complaints Commission on (02) 9219 7444
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After Hours

When the Practice is closed, in the case of an emergency please ring '000'.
Alternatively:
  • Hospitals/Ambulance: Attend Mt Druitt Hospital Phone:(02) 9881 8000, Nepean Hospital Phone: (02) 4734 2000 or call the ambulance (Phone: 13 12 33). 
  • Home Visits: You can phone 13SICK for home visits. 
  • For advice, phone Health Direct on 1800 522 222
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Policy for Following Up Results 

Sometimes we may need to follow-up pathology results, imaging reports or recommendations made by your GP or specialist. In such instances, the practice will send a message via your phone, call you or send you a letter. Should you have a preference as to what type of communication you prefer, please advise one of our staff.  
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Recall & Reminder System

Our Practice is committed to preventative care. Sometimes we may need to follow-up pathology results, imaging reports or recommendations made by your GP or specialist. In such instances, the practice will send a message via your phone, call you or send you a letter. These are usually sent by text message system.

We recall patients regarding their test results and other important reports as per doctor’s request.

We may then issue you with multiple reminder/recall notices via SMS, phone calls and mail offering you preventative health services appropriate for your care. If you do not wish to be part of this system, please let your doctor or reception know. For this reason, please advise reception at your earliest convenience if you experience a change of address or phone number.
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Fees

St Clair Medical Practice is a bulk billing clinic. We bulk bill every eligible service for every Medicare-eligible patient.


Some services are not covered by Medicare. Fees may apply for:

 

  • Appointments without a valid Medicare card (for example overseas visitors)
  • Nurse Practitioner new patient registrations
  • Iron infusions
  • Private vaccinations
  • Medical assessments (employment, drivers licence, insurance)
  • Other non-Medicare eligible procedures

 

Private Fees:

 

  • Initial consultation (no Medicare card): $90
  • Long consultation (no Medicare card): $150
  • Subsequent standard consultations: $75



 

For specific fee information, please enquire at reception before your appointment.

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Management of Your Personal Information

Your medical records are confidential documents. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
If you would like more information about how your information is handled, please enquire with reception or email info@stclairmedicalpractice.com
A black and white drawing of a padlock on a white background.

Management of Your Personal Information

Your medical records are confidential documents. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

If you would like more information about how your information is handled, please enquire with reception or email info@stclairmedicalpractice.com


Medical Records


If you require a copy of your medical records, please contact us at records@stclairmedicalpractice.com


If you are attending another Practice or seeing your GP at their new Practice and would like your records transferred to them directly - please complete a records-release form at your new practice and they will coordinate securely with us.


Full record transfers attract an administrative fee as follows:

  • $35 for electronic transfer
  • $55 for Practice-supplied USB records

For cyber-security and data-protection reasons, we cannot accept patient-supplied USBs as external USB devices cannot be safely connected to our clinical systems.


Health Summary - Free of Charge

Before requesting a full medical record transfer, please consider whether a Health Summary will meet your needs.

A Health Summary includes current medications, conditions, immunisations and recent investigation reports. 


This is free of charge and is usually all your new GP requires, particularly if you will be seeing the same GP at another practice.


If you need specific documents

In addition to your health summary, if you require a particular item from your record, such as a specialist report, discharge summary, imaging or pathology report or other specific correspondence we are very happy to provide this individually, now or at any point in the future, so that you can avoid paying for a full record transfer.


Our aim is to help patients avoid unnecessary costs. However, if you prefer a full record transfer, we will always provide one upon request.