Please make an appointment to see of our doctors, you can do this by:

• Calling us on (02) 9670 1676 
• Booking Online - Click here to use our online booking system through HotDoc. You can download ‘Hotdoc’ app from the Apple Store or Google Play. 
• Emailing Reception reception@stclairmedicalpractice.com 

Every effort will be made to accommodate your preferred time and GP Emergencies will always be given priority.  

When you book your appointment, feel free to provide any additional information that may assist us in determining if your consultation is urgent, so that we can best prioritise your needs.

Longer consultation times are available (if you require to discuss multiple issues in a consultation), so please ask our receptionists if you require some extra time.  

You can contact your doctor by ringing during surgery hours. It is preferable that you attend for consultations, but exceptions can be made for over the phone consultations. Emergency calls will always be put straight through to the doctor.

We can arrange to visit you for urgent cases. Please ring (02) 9670 1676 or (02) 9670 2937. Please note that home visits are at the discretion of doctors and for patients of our practice only and are not bulked billed.

If you have any feedback for us, questions, a problem with your health care or have had a negative experience when visiting our Practice, we would like to know. All complaints are taken seriously, and you can remain anonymous if you wish.

For any feedback or if you would like to express a specific concern, please email manager@stclairmedicalpractice.com and we will give your concern full consideration and provide a full response.  If you have any complaint which may not be resolved within the practice, you can contact the Health Care Complaints Commission on (02) 9219 7444

When the surgery is closed, in the case of an emergency please ring '000'. You can call us on (02) 9670 1676 after hours to obtain the mobile phone for the doctor on duty. 

Alternatively:

• Hospitals/Ambulance: Attend Mt Druitt Hospital (Phone: 9839 1555), Nepean Hospital (Phone: (02) 4734 2000) or call the ambulance (Phone: 13 12 33). 
• Home Visits: You can phone 13SICK for home visits. 
• For advice, phone Health Direct on 1800 522 222

Sometimes we may need to follow-up pathology results, imaging reports or recommendations made by your GP or specialist. In such instances, the practice will send a message via your phone, call you or send you a letter. Should you have a preference as to what type of communication you prefer, please advise one of our staff.  

Our Practice is committed to preventative care. Sometimes we may need to follow-up pathology results, imaging reports or recommendations made by your GP or specialist. In such instances, the practice will send a message via your phone, call you or send you a letter. These are usually sent by text message system.

We recall patients regarding their test results and other important reports as per doctor’s request.

We may then issue you with multiple reminder/recall notices via SMS, phone calls and mail offering you preventative health services appropriate for your care. If you do not wish to be part of this system, please let your doctor or reception know. For this reason, please advise reception at your earliest convenience if you experience a change of address or phone number.

All new patients and patients that have not been to the practice within 3 years will be charged $90.00 for 10min initial consultation fee or $150.00 for 20min initial consultation fee, after the initial consult you will be bulk-billed. Existing patients will be bulk-billed. 

Certain procedures/services may not be bulk billed.

Please being your Medicare card with you to the surgery.

Your medical records are confidential documents. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

If you would like to see our practice policy, please see reception.