PRACTICE INFORMATION

Opening Hours

Holiday Opening Hours

Please note the following hours over the Holiday period:

Wednesday 24 December: 10AM - 5 PM
Thursday 25 December: Closed
Saturday 27 December: Telehealth Only Available
Sunday 28 December: Closed
Monday 29 December: 10 AM - 2 PM
Tuesday 30 December: Telehealth Only Available
Wednesday 31 December: Telehealth Only Available
Thursday 1 January: Closed
Friday 2 January: Closed
Saturday 3 January: Telehealth Only Available
Sunday 4 January: Closed
Monday 5 January 8:30AM - 2PM

After Hours Care

If you are experiencing an emergency and need medical care you should always call 000 or visit your nearest emergency department.

Nepean Hospital - (02) 4734 2000
Mt Druitt Hospital - (02) 9881 8000
For less urgent after hours service please call 13SICK (13-7425).

Appointments

For all appointments please phone (02) 9670 1676 or book online via HotDoc.
Please remember that appointments are scheduled at ten (10) minute intervals, Longer consultations are also available. Please inform reception if you require a longer consultation.
If your appointment is for more than one member of your family, please book one appointment per person.
We will do our best to accommodate for emergencies but please note we cannot guarantee an appointment on the day. If the booking relates to this, please advise reception to allow for the appropriate procedures to be carried out. You may need to consider going to your nearest Emergency department or calling an ambulance to assist.
Please advise us at least two hours prior to your appointment if you wish to cancel.

Follow up of Test Results

We recall patients regarding their test results and other important reports as per doctor’s request.
Please note that it is the patient’s responsibility to follow up their own results.
For non-urgent recalls, SMSs will be sent to patients to alert them to make a follow up appointment.

Prescription and Referral Requests

You must make an appointment if you require:

A prescription (New or Repeat)
A referral to see a specialist
A Medical Certificate

We are unable to provide prescriptions or referrals without a consultation.

Controlled Medications (Opioids & Benzodiazepines)

Current and new practitioners will not initiate or continue long-term prescriptions for Opioid pain medications (e.g. oxycodone, Endone, Targin, morphine, codeine, tramadol, tapentadol) or benzodiazepines (e.g. diazepam/Valium, temazepam, lorazepam, alprazolam/Xanax). This includes both new patients and existing patients.

We will no longer issue new prescriptions for these medicines nor provide repeat prescriptions for existing use, except in limited situations.

Having a history of opioid or benzodiazepine prescriptions in your medical record does not constitute authority for our doctors/practitioners to continue prescribing these high-risk medications. Old notes, past scripts, or knowledge that another doctor prescribed it do not permit a new doctor to continue high-risk medicines. New GPs joining will also not initiate or continue opioids or benzodiazepine prescriptions.

Zero-tolerance policy for inappropriate requests for prescriptions:

For safety and legal reasons, our practice will not issue early repeats or replace lost/stolen scripts and may decline care where inappropriate pressure for restricted medication is applied. Any hostile, aggressive, rude or abusive behaviour, including shouting or swearing at staff, will not be tolerated and may result in refusal of service.

Fees & Payment

St Clair Medical Practice is a bulk billing clinic for Medicare-eligible patients. Some services are not covered by Medicare.

Fees may apply for:

Appointments without a valid Medicare card
Iron infusions
Private vaccinations
Medical assessments (employment, driver’s licence, insurance)
Other non-Medicare eligible procedures

For specific fee information, please enquire at reception before your appointment.

Private Fees (No Medicare Card):

Standard/Initial Consultation GP: $90
Long/Complex Consultation GP: $150
Subsequent Standard Consultations GP: $75
Standard/Initial Consultation NP: $75
Long/Complex Consultation NP: $75
Subsequent Standard Consultation NP: $50
Iron Infusion: $180
ECG: $40

Newborns (No Medicare Card)

Newborn babies that have not yet been registered with Medicare number will need to pay the full private consultation amount. You can claim back the amount from Medicare upon registration.

Vaccine Fees

National Immunisation Program Vaccines (like childhood immunisations and COVID-19) are free, but travel/private vaccines not covered by NIP attract a fee (see NSW Health).

Forms and Assessments

A Medicare rebate is not available for preparation of most forms, assessments and reports such as medical reports for insurance/legal purposes including:

Drivers Licence Forms:

FItness to Drive
Dangerous Goods Licence
Commercial Vehicle
Heavy Vehicle Driver

Other Medial Forms/Assessments:

Insurance forms (related to private health insurance, income protection etc)
Aviation Medical
Sporting Medical (dive/boxing/car racing driving)
Employment Medicals (pre-employment, work clearance etc.)
Workers Compensation/Third Party
DSP (Disability Support Pension Form)
NDIS Form

These services are privately billed and will attract GST. Fees in addtition to any applicable Medicare items will be determined by the practitioner. There is no guarantee of approval.

Workers Compensation Visits:

WorkCover Fees are paid by the insurer for accepted claims. Upfront payment may sometimes be required if a claim has not been lodged. These visits will be charged at AMA recommended rates and you will be provided with a receipt so that you can claim back from your employer/insurance company.

Payment Options

Payment is required at the time of consultation/service, as we do not issue accounts. We accept cash, major credit cards and EFTPOS. We do not accept cheques.

All prices listed on this website are subject to change from time to time as per management decision.

Medical Records

Electronic Medical Record Transfers

Full record transfers attract an administrative fee as follows:

Full Medical Record Transfer (Electronic): $60
Full Medical Record Transfer (Practice-supplied USB): $70
Full Medical Records (Hard Copy): $50 for up to 40 pages; $1 for each additional page
Health Summary & Recent Investigations - Free

Please note:

For cyber-security and data-protection reasons, we cannot accept patient-supplied USBs as external USB devices cannot be safely connected to our clinical systems. Full medical records are very large in size and cannot be sent as attachments to emails.
Upon the receipt of a valid request for Medical Record Transfer and receipt of payment, we will send your Medical Records electronically to your new practice via a secure file-sharing link.
Please allow up to 30 days from the date of request and payment for records to be sent.

Health Summary - Free of Charge

Before requesting a full medical record transfer, please consider whether a Health Summary will meet your needs.
A Health Summary includes current medications, conditions, immunisations and recent investigation reports.
This is free of charge and is usually all your new GP requires, particularly if you will be seeing the same GP at another practice.
If you require a particular item from your record, such as a specialist report, discharge summary, imaging or pathology report or other specific correspondence we are very happy to provide this individually, now or at any point in the future, so that you can avoid paying for a full record transfer.

Our aim is to help patients avoid unnecessary costs. However, if you prefer a full record transfer, we will always provide one upon request.

Management of your Personal Information

Your medical records are confidential documents. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

If you would like more information about how your information is handled, please enquire with reception or email info@stclairmedicalpractice.com

Contact Us

Phone

Call (02) 9670 1676 / 0451 620 704

Email

reception@stclairmedicalpractice.com / manager@stclairmedicalpractice.com

Feedback & Complaints

Your input will help us to improve and we value any suggestions or concerns that you may have. You can share your feedback in the following ways:

Discuss with staff
Leave feedback at reception by completing an anonymous feedback form
Email feedback@stclairmedicalpractice.com

Responses are treated in confidence.

If you have any complaint which may not be resolved within the practice, you can contact the Health Care Complaints Commission on (02) 9219 7444