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We are currently in a transition period while preparing for the commencement of full GP services from Monday 3 August, 2026.

Unfortunately, we don't currently have doctors consulting during this period. Rather than reopen with limited services, the incoming management team will recommence full GP services beginning of August.

We remain open on limited days and times to assist patients during the transition. During this time we can help with medical record requests, patient enquiries and preparations for the re-opening under the new GP Team.

No.

The current pause in GP services is temporary. The practice is preparing to reopen under a new team on Monday 3 August, 2026 with full-time GP and pathology services.

Patients can look forward to a number of positive changes.

The practice will be reopening with expanded GP availability, longer opening hours and a full clinical team.

Patients do not need to take any action. Your medical records will remain at St Clair Medical Practice and will be available to the new doctors.

From Monday August 3, 2026. 

The practice will reopen with full-time GP services, operating Monday to Friday and Saturdays.

Further details will be announced shortly.

Your medical records remain securely at St Clair Medical Practice and will be available to the incoming doctors.

Yes.

Existing and new patients will be welcome once the practice reopens under the new management team.

Yes.

The practice will continue as a bulk billing practice.

If you require medical care before the practice reopens, you'll need to attend another GP practice or an appropriate healthcare service.

If you require urgent medical care, please contact another GP, Healthdirect on 1800 022 222, or call 000 in an emergency.

From 3 August, we'll once again have full-time GP services and would be delighted to welcome you back.

The incoming medical team will consist of new doctors joining the practice.

If your previous GP is no longer practising here, the new doctors will be happy to continue your care.

Appointment bookings will open shortly. Patients will be able to book appointments through HotDoc or by contacting the practice by phone.

If you are experiencing an emergency and need medical care you should always call 000 or visit your nearest emergency department.

• Nepean Hospital - (02) 4734 2000
• Mt Druitt Hospital - (02) 9881 8000

Your medical records are confidential documents. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. 

Your medical records are securely stored and retained for the full legal retention period, which is:

• 7 years from the date of last entry for adults
• until the patient is 25 years old for records of children.

If you would like a copy of your Medical Records, attend the Practice or email records@stclairmedicalpractice.com. Click here read our Privacy Policy.

We charge a resonable administrative fee for full electonic medical records. Health Summaries can be provided for free as well as you can access a digital summary of your healh including prescriptions  & dispensed medicines, immunisation history, hospital discharge summaries and pathology and diagnostic imaging reports through My Health Record.

Full record transfers attract an administrative fee as follows:

• Full Medical Record Transfer (Electronic): $60
• Full Medical Record Transfer (Practice-supplied USB):  $70
• Full Medical Records (Hard Copy): $60 for up to 40 pages; $1 for each additional page
• Health Summary & Recent Investigations - Free

Please note:

• For cyber-security and data-protection reasons, we cannot accept patient-supplied USBs as external USB devices cannot be safely connected to our clinical systems. 
• Full medical records are very large in size and cannot be sent as attachments to emails
• Upon the receipt of a valid request for Medical Record Transfer and receipt of payment, we will send your Medical Records electronically to your new practice via a secure file-sharing link.
• Please allow up to 30 days from the date of request and payment for records to be sent.

Health Summary - Free of Charge

Before requesting a full medical record transfer, please consider whether a Health Summary will meet your needs:

• A Health Summary includes current medications, conditions, immunisations and recent investigation reports.
• This is free of charge and is usually all your new GP requires, particularly if you will be seeing the same GP at another practice
• If you require a particular item from your record, such as a specialist report, discharge summary, imaging or pathology report or other specific correspondence we are very happy to provide this individually, now or at any point in the future, so that you can avoid paying for a full record transfer.

My Health Record - Accessible via MyGov

Through My Health Record, you can access a digital summary of your health information including: 

• Prescriptions & dispensed medicines
• Immunisation history
• Hospital discharge summaries 
• Pathology and diagnostic imaging reports.

My Health Record allows you to:

• Share with providers - You can share your health information easily with doctors, hospitals, and other providers.
• Faster access to results - Pathology and imaging reports become available quicker.
• Manage your health informattion - Add notes, view history, and control privacy settings. 

Our aim is to help patients avoid unnecessary costs. However, if you prefer a full record transfer, we will always provide one upon request.

Requesting your Medical Records

Click here to complete a Medical Records Request Form

Please note:

• A separate form must be completed for each individual
• Fees apply per person (unless requesting a Health Summary)
• Photo identification is required for all requests.
• If requesting a Full Medical Record Transfer, full fee must be paid
• Please allow up to 30 days from the date of request and payment for records to be sent.

If you have any questions or diffuculties, please call the Practice or email records@stclairmedicalpractice.com