LATEST UPDATES

We are onboarding new GPs who are accpeting new patients. 

The practice contines to add additional wellness services including cosmetic injections and vitamin infusions. 

St Clair Medical Practice is excited to launch its new Weightloss Service which is available to new and existing patients of the Practice. In-person bulk-billed care is available, as well as the service is available via Telehealth (private fees may apply for telehealth). 

See more at scmpwellness.com

We are onboarding new GPs and welcome Dr Evan Jay and Dr Darshana Dave (female GP) to our practice. They are accepting new patients. 

Yes, we are accepting new patients. There is no new patient fee and you will be bulk-billed if eligible.

If you are experiencing an emergency and need medical care you should always call 000 or visit your nearest emergency department.

• Nepean Hospital - (02) 4734 2000
• Mt Druitt Hospital - (02) 9881 8000

For less urgent after hours service please call 13SICK (13-7425).

Your medical records are confidential documents. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. 

Your medical records are securely stored and retained for the full legal retention period, which is:

• 7 years from the date of last entry for adults
• until the patient is 25 years old for records of children.

If you would like a copy of your Medical Records, attend the Practice or email records@stclairmedicalpractice.com. Click here read our Privacy Policy.

We charge a resonable administrative fee for full electonic medical records. Health Summaries can be provided for free as well as you can access a digital summary of your healh including prescriptions  & dispensed medicines, immunisation history, hospital discharge summaries and pathology and diagnostic imaging reports through My Health Record.

Full record transfers attract an administrative fee as follows:

• Full Medical Record Transfer (Electronic): $60
• Full Medical Record Transfer (Practice-supplied USB):  $70
• Full Medical Records (Hard Copy): $60 for up to 40 pages; $1 for each additional page
• Health Summary & Recent Investigations - Free

Please note:

• For cyber-security and data-protection reasons, we cannot accept patient-supplied USBs as external USB devices cannot be safely connected to our clinical systems. 
• Full medical records are very large in size and cannot be sent as attachments to emails
• Upon the receipt of a valid request for Medical Record Transfer and receipt of payment, we will send your Medical Records electronically to your new practice via a secure file-sharing link.
• Please allow up to 30 days from the date of request and payment for records to be sent.

Health Summary - Free of Charge

Before requesting a full medical record transfer, please consider whether a Health Summary will meet your needs:

• A Health Summary includes current medications, conditions, immunisations and recent investigation reports.
• This is free of charge and is usually all your new GP requires, particularly if you will be seeing the same GP at another practice
• If you require a particular item from your record, such as a specialist report, discharge summary, imaging or pathology report or other specific correspondence we are very happy to provide this individually, now or at any point in the future, so that you can avoid paying for a full record transfer.

My Health Record - Accessible via MyGov

Through My Health Record, you can access a digital summary of your health information including: 

• Prescriptions & dispensed medicines
• Immunisation history
• Hospital discharge summaries 
• Pathology and diagnostic imaging reports.

My Health Record allows you to:

• Share with providers - You can share your health information easily with doctors, hospitals, and other providers.
• Faster access to results - Pathology and imaging reports become available quicker.
• Manage your health informattion - Add notes, view history, and control privacy settings. 

Our aim is to help patients avoid unnecessary costs. However, if you prefer a full record transfer, we will always provide one upon request.

Requesting your Medical Records

Click here to complete a Medical Records Request Form

Please note:

• A separate form must be completed for each individual
• Fees apply per person (unless requesting a Health Summary)
• Photo identification is required for all requests.
• If requesting a Full Medical Record Transfer, full fee must be paid
• Please allow up to 30 days from the date of request and payment for records to be sent.

If you have any questions or diffuculties, please call the Practice or email records@stclairmedicalpractice.com

We understand that many patients are feeling anxious, frustrated or uncertain following the departure of their regular GP. We genuinely empathise with the anxiety many patients are feeling about their ongoing care.

Our team is working extremely hard under significant pressure. We kindly ask all patients to communicate calmly and respectfully.

We kindly remind patients not to direct frustration, anger or distress towards practice staff. Our team is doing everything possible to support patients safely at a time when the practice itself is also navigating significant operational pressures. We ask for your patience, understanding and respectful communication as we work to accommodate everyone’s needs and prioritise patient safety.  

Aggressive, abusive, rude or hostile behaviour, including derogatory language or swearing at staff, will not be tolerated as it impacts our ability to care for all patients. Such conduct affects the safety and wellbeing of our team and other patients. We ask everyone to communicate respectfully.

We truly appreciate your cooperation.